Hello! I’m Mansoor Pasha, a functional tester with over 3 years of experience in IVR systems, API validation, and database testing within call center technology environments. I specialize in creating automation tools that have reduced manual effort by up to 90%, driving both speed and accuracy in testing processes.
I bring a strong background in functional testing, regression testing, defect management, and tool-based optimization using Python, SQL, and Excel macros. I’ve been recognized for enabling faster debugging, improving data accuracy, and enhancing the overall test lifecycle through innovative automation strategies.
Role: Quality Engineer Analyst
Duration: November 2021 – June 2025
Problem: Manual execution of Octane test cases and documentation was tedious and time intensive.
Solution: Developed a Selenium-based tool to automate test case execution, adding comments, UCIDs, and attachments.
Impact: Enhanced productivity by automating 100% of Octane test case processes, reducing manual errors.
Problem: New team members lacked ADM access, causing delays in retrieving logs for Enterprise IVR and NLU initiatives.
Solution: Developed a Python-based tool that generates Linux commands for session ID retrieval, log access, and permissions.
Impact: Reduced log retrieval time by 70%, streamlining the debugging process and enabling faster testing cycles.
Problem: Manual API testing and documentation were repetitive and prone to inconsistencies.
Solution: Created a Selenium and Excel-based tool to automate smoke test execution, documentation, and evidence collection.
Impact: Achieved 85% time savings on API testing and ensured consistent reporting across all cycles.
Problem: Manual data extraction from multiple databases for IVR call flow analysis was time-consuming and error-prone.
Solution: Automated data retrieval and aggregation into a single Excel file using Python, enabling real-time insights.
Impact: Improved accuracy and reduced data preparation time by 90%, benefitting the entire team.
Developed a Python-based Smart Assistant using Tkinter for scheduling and managing appointments.
Integrated email-based user verification for secure access and enhanced reliability.
Led a team of 4, fostering collaboration and ensuring successful project delivery.